Our client, one of the UK's leading engineering companies within the commercial property maintenance industry are seeking to recruit a Service Desk Coordinator. Location: Bexley Hours: 9am - 5pm - Monday - Friday Key Responsibilities Act as the first point of contact for clients, handling maintenance requests, faults, adhoc request and service enquiries Log and manage all incoming service calls and job requests using the companys CAFM (Computer-Aided Facilities Management) system Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements) Coordinate and track planned preventative maintenance (PPM) schedules Maintain accurate records of service calls, client communications, and engineer updates Raise purchase orders, process supplier paperwork, and update job costs in line with company procedures Provide regular updates to clients and issue completion reports or quotations when required Support the management team with reporting, compliance documentation, and general administrative duties Skills and Experience Previous experience in a Service Desk, Helpdesk, or Scheduler role within building services, facilities management, or a similar technical sector Excellent organisational and multitasking skills, with the ability to manage multiple priorities effectively Confident communication skills, both written and verbal, and a professional telephone manner Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify, Dwellent and Proactis) Good understanding of maintenance processes, PPMs, and reactive works is advantageous Attention to detail with a proactive, problem-solving approach Please Note: Due to the high volume of CVs we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance