The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential.
As the Manager, you will have technical ownership of day-to-day application support operations. You will be responsible for software support functions in one of the most demanding departments within Amazon. Successful candidates for this role will have an established background in managing software support organizations, a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. This manager will collaborate with business teams, program/project management teams, and software engineering teams to achieve Operational Excellence and scale our business. The role also involves driving internal development projects and building custom tools to enhance efficiency of support operations. You will lead a team of ~7 highly talented Dev Ops engineers responsible for managing all aspects of mission-critical systems. You will drive process and service improvements and improve day-to-day operational efficiency. You will investigate and recommend approaches and systems that meet quality, performance and sustainability criteria and create operational run-books for events and services. You'll lead them to create and efficiently use tools and processes to triage, track, and resolve customer issues within a rapidly growing development organization. You’ll be serving as the customer ambassador in engineering.
You will be accountable for the performance of Amazon's core business functions by partnering with development teams to build reliability into code and make process investments to help Amazon scale its operations for current and next-generation systems. Other responsibilities include continuously raising the bar on operational excellence, waste elimination, and continuous improvement for large-scale distributed systems. You should be able to clearly articulate, through data, the productivity gains achieved.
Key Job Responsibilities
1. Play a vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements.
2. Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions.
3. Work with our other technical teams to ensure the design is effective and complements our in-house custom developed applications across platform stacks (including SQL, Java/Perl/Python) or SaaS.
4. Work on proactive detection mechanisms to report dips in software performance by building efficient metrics/monitors/alarms using our in-house tools.
5. Build tools and automations to optimize the system and simplify processes.
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years as a tech manager
- Skilled in system design and Microservices technologies.
PREFERRED QUALIFICATIONS
- Managed a team of 8 or above for over 3 years
- Skilled in AWS Technologies and developed automations and tools that impacted a large-scale customer base.
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