At Percepta, we bring first-class service across each market we support. As a Customer Success Manager (Bilingual Dutch) in theDunton area of Basildon, Essex (UK), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details:
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, between 8:00 AM and 6:00 PM, Monday to Friday.
Work Arrangement: Hybrid (3 days in office / 2 days at home)
Salary: £34,540 (annually) plus Performance Bonus
Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.
We’re looking for a Customer Success Manager (Bilingual Dutch) to be the trusted partner for customers of a globally recognised automotive products and services provider. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences.
You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.
During a Typical Day, You'll
1. Act as the single point of contact for assigned customers
2. Proactively manage accounts to maximise product usage and value
3. Deliver product training, coaching, and best-practice guidance
4. Triage and resolve product and technical issues efficiently
5. Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role
6. Fluent in Dutch and English to C1 level
7. Proven experience in Customer Success, Account Management, or Support
8. Strong listening, questioning, and relationship-building skills
9. Strong product and technical aptitude
10. Ability to adapt communication style across cultures and markets
11. Organised, proactive, and comfortable working autonomously
12. Excellent communication skills across phone, email, and video
13. Confidently engaging with customers, internal teams, and partners
14. Customer-first mindset with strong problem-solving ability
15. Relevant professional experience
What You Can Expect
16. 22 days' annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays.
17. Company pension
18. Life Assurance 4 x annual salary
19. Contributory pension scheme
20. Private Medical, Insurance, and a discounted dental scheme
21. Comprehensive travel insurance for you and your family in line with the Scheme rules
22. Discounts on new vehicles
23. Employee Assistance Program (EAP)
24. Cycle to work scheme
25. Free On-site parking
26. Ongoing training and professional development
27. Career progression opportunities within a global business
28. Supportive, inclusive, and flexible working environment
29. The chance to work on innovative automotive technology
30. Award-winning Rewards & Recognition Program (Perci Perks)
About Percepta
Established in 2000 as a joint venture between TTEC and Ford Motor Company, Percepta specialised in creating customer loyalty for its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:
31. Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
32. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
33. Leave it better – We take ownership and leave every process, person, and place better than we found it.
34. Win together – We succeed as one—celebrating, supporting, and showing up for each other.
35. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.