IT Support Technician (Infrastructure & Cyber Focus)
Salary: £33,416 per annum WTE
Hours: 37 hours per week, worked Monday – Friday
Location: Farnham / Guildford / Flexible working across sites
Would you like to be part of an organisation that’s dedicated to caring for the local community?
We have an opening for a full time IT Support Technician (Infrastructure & Cyber Focus) within our friendly and supportive IT Team, based at our site in Farnham, Surrey. This role plays a key part in ensuring Phyllis Tuckwell’s digital infrastructure remains secure, reliable, and ready for the future — helping to maintain and further develop the hospice’s modern digital infrastructure as we move into our new facilities. You’ll provide professional, hands-on technical support to staff and volunteers across the organisation, maintaining systems such as Microsoft 365, Azure Virtual Desktop, Intune, and our network infrastructure.
If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.
About You
A successful IT Support Technician (Infrastructure & Cyber Focus) will have:
* At least two years’ experience in an IT support role (ideally 2nd-line or higher).
* Strong technical knowledge of Microsoft 365, Azure AD, Intune, Windows 10/11, and networking.
* Awareness of cyber security principles and endpoint protection.
* Excellent problem-solving skills and the ability to work independently or as part of a team.
* A professional, customer-focused approach with a desire to continually improve systems and services.
* Excellent interpersonal and communication skills
* Strong team working skills as well as the ability to work independently
For a full list of essential requirements, please refer to the job description and person specification document.
About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about on our website.
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer:
Excellent Benefits
* Six weeks paid holiday plus public holidays
* Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
* Health Cash Plan Scheme
* Employee Assistance Programme
* Staff Benefit Scheme
* Blue Light Discount Card
Excellent Career Development
* Skill Development and Training
* Project-Based Learning
* Internal Mobility and Career Progression
* Professional Growth
* Upskilling
* Apprenticeships
* Coaching
* Diverse Training Courses
* Cross Departmental Projects
A Great Place to Work
* Equal Opportunities employer
* Flexible hours and flexible working
* Supportive colleagues
* 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT. If you are unable to apply on-line or have any questions about the recruitment process, please contact HR.
Closing date for receipt of applications: Sunday 7th December 2025
Interviews to be held week commencing 15th December 2025
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to an enhanced Disclosure and Barring Service check.
NO MEDIA OR AGENCIES