Role Responsibilities
* Guide Our Colleagues - Collaborate with the store management team to ensure your team is well-trained, informed, and capable of delivering high store standards expected by customers.
* Prioritise Customer Satisfaction - Work closely with management colleagues to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to outstanding service and a safe, welcoming store environment.
* Drive Store Success - Support the execution of daily performance goals and play a key role in achieving targets and maintaining store presentation.
Experience: Supervising others in a fast-moving retail or hospitality environment.
Key Competencies
* Prioritise and organise work
* Customer focus
* Effective communication
* Direct and supervise work
Employee Benefits
* Full-time employees receive 28 days of annual leave (including bank holidays), increasing to 33 days after 5 years of service. Leave is pro-rated for part-time or alternative arrangements.
* Contributable company pension scheme
* 10% store discount at all retail stores
* Death in Service Benefit
* Long service recognition scheme
* Access to in-house training programs, delivered face-to-face and online
* MyHB colleague benefits platform offering:
o Discounts across UK retail, leisure, and hospitality venues
o Employee Assistance Programme with 24/7 confidential counselling and advice
o Low-cost voluntary health cash plans and cancer cover
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