We are an ambitious SME with multi-million-pound turnover in the professional beauty sector, supplying salons, spas, and therapists nationwide.
Established in 1994, we've grown steadily through self-funding and organic growth – proof of our resilience and customer focus – with shareholders' funds of £3.5 million underpinning our stability and future growth. With a close-knit team of 14, we're proud of our high staff retention and the supportive culture we've built together. By using the latest technology to streamline our operations, we ensure we stay efficient, responsive, and ready for growth.
We're passionate about what we do, and we don't just follow industry trends – we innovate, challenge, and set new standards. Our mission is to empower beauty professionals with the products, service, and support they need to thrive.
Now, as we continue to scale, we're looking for an Operations Director to take the reins of day-to-day operations, helping us strengthen our foundations while keeping our eyes firmly on the future.
Role Description
This role is instrumental to the growth of the company. You'll oversee day-to-day operations while leading project management initiatives that drive growth, ensuring the business continues to scale effectively.
It's all about leadership, efficiency, and growth. You'll streamline operations, inspire and empower the team, to ensure a seamless e-commerce B2B customer experience –while working closely on our ambitious growth plan. By taking ownership of operations, you'll free up the CEO & Founder to focus on innovation and expansion, making you a key driver in shaping the future of the business.
This is a full-time, on-site role based in Irthlingborough, Northamptonshire. You'll oversee strategic business planning, operational processes, financial oversight, budgeting, and efficiency improvements. Working together with senior management, you'll align day-to-day operations with our wider vision – ensuring both stability and growth.
Qualifications
* Proven track record in business planning and operations management
* Strong analytical, problem-solving, and decision-making skills
* Experience in finance and budgeting
* Demonstrated leadership and people management abilities
* Expertise in B2B e-commerce and a background in the professional beauty industry is desirable.
* Ability to thrive in a fast-moving, hands-on SME environment
* Excellent interpersonal and communication skills
* BA or MBA desirable, but above all, a proven track record and the desire to build, lead, and make a difference are essential
* Ability to work on-site in Northamptonshire
* A strong cultural fit is essential – you'll be expected to share the founder's passion, vision, and commitment to building something lasting and meaningful.
If you are ready to take on this exciting challenge and lead our operations into the future, we invite you to apply today and become a part of our innovative team at SalonServe.
Job Type: Full-time
Pay: £75,000.00-£90,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Private medical insurance
Work Location: In person