Job Summary
37.5 hours per week.
We are seeking an experienced Directorate Manager to help steer, drive, support and deliver service improvement within the Mental Health, Learning Disability and Neurodiversity (MHLDN) & Wellbeing Services directorate in Livewell Southwest.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award‑winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programmes, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programmes ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro‑diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Key Responsibilities
* Provide operational leadership in all aspects of designated services within LSW, developing a positive working environment and open culture which fosters high morale and commitment amongst all staff and promotes their wellbeing, professional and personal development.
* Support the organisation’s strategic objectives by developing and implementing changes to operational practices to ensure strategic objectives are delivered within designated services.
* Lead corporate projects as designated by the Assistant Director and, where required, in liaison with external agencies, partners, people who use our service and regulatory bodies.
* Ensure effective and mutually beneficial joint working across the organisation to support the delivery of iThrive, Neighbourhoods, Primary Care Networks and Place Based care.
* Be part of and work with external stakeholders to deliver continuous improvement and maximise the health outcomes of the local community.
* Support the delivery of all care and performance in line with LSW governance frameworks and adhere to the regulatory framework bodies e.g. CQC, NHSI, NHSE, CIC regulator.
* Accountable to the Assistant Director for the delivery of Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services within the financial envelope of the contract.
* Work to the delegated level of autonomy that is appropriate for the level of seniority of the post and within LSW management policies, demonstrating sustained management capability and excellent levels of individual performance.
* Deputise for the Assistant Director and other senior managers as and when required.
* As an operational manager the post holder will be required to participate in the senior managers on‑call rota if requested by the Chief Operating Officer.
* Provide leadership and management for all Service managers, Team managers, Matrons and other direct reports/managers within Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services.
* Develop effective working relationships with key partners, Primary Care Networks, Education, People who use our services, Commissioners, Acute Trust, Local Authorities, voluntary sector and staff side to deliver continuous improvement in the Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services pathways.
* Work collaboratively at all times with all direct reports and peers to achieve high quality services and high performance standards.
* Continually review services and pathways, working with key stakeholders to effectively redesign services and pathways in order that they meet the needs of people, and carers and enable designated services to achieve key performance indicators.
* Manage and deliver high quality mental health services which meet the needs of local people by ensuring performance standards are met and applied to a high standard consistently across the defined populations.
* Ensure all complaints, incidents, SIRIs and HR processes are investigated and/or managed appropriately, in accordance with policy of the LSW, applying duty of candour and ensuring learning is used to continuously improve quality.
* Ensure that policies and procedures in regard to safeguarding adults and children are understood, adopted and applied by all staff.
* Hold responsibility for several devolved health and social care budgets in line with locally managed services, delivering on financial balance and, where required, including financial recovery in line with strategic financial plans for Community Service.
* Ensure risk management policies and procedures are implemented, risks are managed/mitigated locally or escalated to an appropriate level in the organisation.
* Manage a diverse, multi‑disciplinary/multi‑agency staff group across a range of service functions, providing effective leadership to all designated teams and supporting workforce planning, recruitment and staff development.
* Support staff in identifying and addressing training and development needs in collaboration with team leaders and the Professional Training and Development Department.
* Implement and maintain the appraisal and supervision standards for staff in accordance with organisational policies, and take appropriate action to deal with issues of discipline, grievance, poor performance and sickness in conjunction with team managers.
* Ensure the health, safety and wellbeing of all staff, in reference to the relevant HR and operational policies.
* Lead on service redesign and organisational change with internal and external stakeholders, representing LSW at appropriate forums, local, national and regional to support delivery of service strategies and promote the organisation.
* Communicate highly complex information to staff, partner organisations and the public, supporting the Assistant Director in liaison with local and national commissioners to influence decisions and enable positive outcomes for provision within Community Service.
* Ensure people who use our services, and their families/carers, are appropriately involved at all stages of service development and delivery, fostering partnership approaches with key partners to ensure services are developed and delivered in a coordinated way that is responsive to need and places individuals at the centre of the care they require.
Person Specification
Knowledge – Essential
* Knowledge of operational management roles in more than one area/service (must include substantial up‑to‑date knowledge of mental health services)
* Knowledge of Health and Social Care system including relevant legislation, guidance and policies.
* Knowledge of Performance management
* Financial management and business acumen.
* Up to date knowledge of national and local policy within the NHS, Local Authority and other public sector bodies
Desirable
* Knowledge of both Adult and Children Social Care
* Understanding of complaints procedure
Qualifications – Essential
* Hold a Masters Level qualification in a health related subject with demonstrable management experience working at senior manager level or
* has equivalent level of knowledge gained through significant experience at senior Health and/or Social care management level and undertaken recognised management training.
Desirable
* Relevant level of CPD.
Experience – Essential
* Demonstrable management experience working at senior manager level (must include within mental health services)
* Evidence of effective leadership and management of people, ideally within a Health and/or Social Care environment
* Evidence of leading and implementing service change and contributing to long term strategies.
* Ability to analyse and evaluate service requirements dependant on client need and organisational context often in highly complex and contentious situations.
* Experience of incorporating patient/user views into the provision of services
* Significant experience of using audit and analytical skills in option appraisals/service planning.
* Experience of conducting negotiations relating to highly complex matters with other senior managers both internal and external to the organisation.
Desirable
* Accomplished chairperson for meetings
* local to organisation and county‑wide
* Business case planning
* Commercial or clinical experience in business development.
Specific Skills – Essential
* Ability to prepare and present reports for consideration at senior forums
* Ability to manage contentious and emotive service redesign and organisational change with both internal and external stakeholders
* Ability to evaluate varied courses of action regarding clinical governance, risk management and service improvement in order to achieve the most effective outcome.
* Able to communicate effectively verbally, adjusting language, style and content as appropriate to the audience, including highly complex, sensitive or contentious information where there may be barriers to understanding
* Facilitation and influencing skills
* Able to perform where high levels of concentration are required despite high levels of interruptions
* Work to tight and conflicting deadlines
* IT skills including use of Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer Details
Livewell Southwest
Tailyour Road
Plymouth
PL6 5DH
Website: https://www.livewellsouthwest.co.uk/ (Opens in a new tab)
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