Job Description
IT Desktop Engineer - Based onsite full time in Leatherhead, Surrey
The ESP IT team provides the systems and services that are essential to the success of the wider business. Using Microsoft platforms, in addition to a wider portfolio of SaaS applications and on-premise services, IT provides Modern Workplace, Compute & Storage, Networks, Communications, AV and Security. Management of IT systems is the responsibility of the Head of IT Operations, with the support of the IT Systems Engineer, IT Desktop Engineer.
Based at ESP’s offices in Leatherhead, the IT Desktop Engineer is key to ensuring colleagues have a positive experience in their daily use of technology. Interacting with colleagues from across the business, the IT Desktop Engineer is responsible for ensuring the effective and effective operation of the desktop environment and supporting end-users
Role Purpose
Support the delivery of effective day to day operational IT and communications services across the organisation.
Key Accountabilities
1. Day-to-day end users support, performing troubleshooting and fault analysis of technology issues raised by ESP staff.
2. Management of Joiners, Movers and Leavers processes, ensuring the efficient onboarding and offboarding of staff. This includes devices setup, ...