At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle.
Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
We have an opportunity for an Area Service Manager to lead a team of lifts engineers and to plan and manage the field operations in the area. This particular vacancy is going to cover the Heathrow site. This vacancy will be a nights role 4 0n 4 off from 6pm-6am
Key Responsibilities as an Area Service Manager:
1. Ensuring customer satisfaction through quality of service and precise communication
2. Accountable for equipment safety and performance
3. Accountable for resolving customer service quality complaints
4. Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
5. Managing a reduction of call outs
The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations; able to turn strategy into objectives and actions, and to contribute to the overall KONE business.
The successful candidate will have previous leadership experience and is capable of providing support to and inspiring and energizing the team.
To qualify for this position, the applicant will have good technical industry knowledge/understanding, good IT skills and knowledge of local business practices.
Good organisational skills and communications skills are also required for this role.
Good written and spoken English essential.
We offer competitive salary and benefits: 20 Days Holiday, Company Pension Scheme, Employee Assistance Program, PDI, Life Assurance.