Location:
Hybrid Office & Home – 1-2 days per week in the office or on site
Hours of work:
37.5 hours per week
Overall Responsibilities:
As a First Line BC Support Consultant you will work alongside the existing support team to assist customers with support concerns and challenges, resolving issues and recommending solutions to address their needs.
Main Areas of Responsibility:
* Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
* Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team Leader.
* Ensuring incidents and requests are resolved within set SLA's
* Contribute to the creation and update of Knowledge Base articles.
The Person
You will be someone who is passionate about providing excellent customer service and solving complex problems, with a background in Business Central consulting and support and a desire to work in a dynamic and innovative company.
If this is you then you might be the perfect fit for Technology Management's Support Team.
Experience
* Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user.
* Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.
Communication
* Ability to work effectively in a team environment.
* Exceptional customer service, communication and interpersonal skills, both written and verbal.
Skills
* A customer-centric mindset and problem solving attitude - utilising objective evidence to feedback to drive improvement and innovation.
* Proven track record of managing escalations from customers and delivering resolutions.
* Excellent communication skills.
* Time Management, Prioritisation and Working under Pressure.
Diversity and Inclusion
Tecman is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and can express and develop their potential, from the moment they are hired and throughout their career, by offering a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively to the business, free from discrimination or harassment.
We are passionate about our employee's development, and we value potential and a growth mindset as much as experience and expertise and we therefore encourage you to apply, even if you feel you don't meet all of the requirements of the role as mentorship, coaching, development and support will be provided.
You must have the legal right to live and work in the United Kingdom.