Senior Parts Advisor – Sandicliffe Nottingham
Location: Nottingham
Hours: Full Time, Permanent
Sandicliffe, one of the East Midlands’ most established and trusted automotive groups, is looking for an experienced and driven Senior Parts Advisor to join our busy Nottingham dealership. This is an excellent opportunity for someone with strong parts knowledge, exceptional customer service skills and a passion for delivering high standards within a fast-paced environment.
About the Role
As a Senior Parts Advisor, you will play a key role in the smooth and efficient operation of our Parts Department. Working closely with the Aftersales team, technicians and trade customers, you will ensure that all parts enquiries, orders and stock movements are handled accurately and efficiently.
You will be responsible for providing expert guidance to customers, supporting junior members of the team, and maintaining a high level of organisation and professionalism within the department.
Key Responsibilities
* Handling parts enquiries via phone, email and in person
* Identifying, sourcing and ordering vehicle parts using manufacturer systems
* Managing trade, retail and workshop parts requirements
* Maintaining stock levels, inventory accuracy and parts storage standards
* Supporting and mentoring junior Parts Advisors
* Preparing quotations and processing invoices
* Ensuring departmental KPIs, service levels and deadlines are met
* Building strong relationships with internal teams and external customers
* Upholding Sandicliffe’s standards of customer service, quality and compliance
About You
* Previous experience in a Senior Parts Advisor role
* Experience managing or supporting a small team within a parts or aftersales environment
* Strong technical and product knowledge within the automotive industry
* Excellent customer service and communication skills
* Highly organised with strong attention to detail
* Able to work well under pressure in a busy environment
* Confident using dealer management and manufacturer systems
* A proactive and collaborative team player
* Full UK driving licence
Why Sandicliffe?
Sandicliffe is a family-run business with over 75 years of heritage and a reputation for quality, trust and innovation. Our people are at the heart of our success, and we are proud to offer a supportive and inclusive working environment where your contribution is recognised and valued.
What We Offer
* Competitive salary and bonus scheme
* Employee discounts on vehicles, servicing and parts
* Cycle to Work programme
* Eyecare and wellbeing support
* Career development and manufacturer training
* Long service awards and recognition initiatives
Inclusion Matters
We welcome applications from people of all backgrounds and experiences. If you require adjustments during the recruitment process, please let us know so we can support you.
Apply Today
If you’re an experienced and motivated Senior Parts Advisor looking to progress your career with a respected and forward-thinking group, apply today and join the team at Sandicliffe Nottingham.
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