Repair Management Team Leader
Hours: 40 hours per week, Monday to Friday, 08:30 – 17:00
Salary: £13.34 per hour (Temp-to-Perm)
About the Role
Our client, a leading fleet management and automotive services provider, is seeking a Repair
Management Team Leader to oversee and support their Repair Management Advisors. This role is key
to ensuring repairs are progressed efficiently, customers are kept informed, and service levels are
consistently met.
The position is Temp-to-Perm, offering excellent career progression opportunities within a fast-growing
organisation.
Key Responsibilities
Team Leadership & Support
• Lead, motivate, and support a team of Repair Management Advisors.
• Act as the first point of escalation for complex or delayed repairs.
• Ensure fair distribution and prioritisation of daily workloads.
• Monitor attendance, timekeeping, and conduct within the team.
Operational Control
• Oversee vehicle defects and repairs from initial report to completion.
• Monitor repair turnaround times and intervene when delays arise.
• Ensure advisors update all systems accurately and promptly.
• Liaise with suppliers, workshops, and internal departments as required.
• Escalate ongoing issues to the Operations Manager with clear recommendations.
Quality & Performance
• Monitor individual and team performance against service levels and KPIs.
• Identify training needs and provide coaching and feedback.
• Support onboarding and training of new team members.
Customer & Stakeholder Management
• Ensure customers receive clear, timely, and professional communication.
• Handle escalated complaints and sensitive repair cases.
• Maintain a customer-focused approach across the team.
Process & Continuous Improvement
• Ensure agreed procedures and processes are followed consistently.
• Identify inefficiencies or recurring issues and suggest improvements.
• Support implementation of new processes, systems, or ways of working.
General
• Carry out ad-hoc tasks as required to support the wider operations function.
Personal Qualities & Skills
• Previous experience in a team leader or senior advisor role (ideally within fleet, repairs, call centre, or automotive environments).
• Confident decision-maker with the ability to prioritise under pressure.
• Strong people management, coaching, and mentoring skills.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail.
• Customer-focused with a pragmatic, solutions-based approach.
• Able to work to challenging deadlines in a fast-paced environment.
• Leads by example and promotes a positive team culture.
Benefits
• 20 days’ holiday per annum, rising to 23–25 days based on length of service, plus bank holidays.
• Employee referral scheme.
• Discounts on vehicle hire.
• Specsavers Eye Care vouchers.
• Perkbox benefits and discounts with selected automotive companies