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CEO and Creative Director | Forbes 30 Under 30
Job Role: Operations Coordinator
Hours: Part-time role at 18 hours per week. Monday, Thursday and Friday 10am - 4pm.
Job Purpose:
The Operations Coordinator coordinates all operational activities at Hope Macaulay, including production, quality control, order fulfilment, stock management and system operations.
Key Responsibilities:
1. Production and Quality Control:
1. Coordinate production schedules by keeping order lists updated and allocating knitwear pieces to knitters weekly.
2. Pack weekly supplies for knitters.
3. Coordinate with the Knitter Delivery Coordinator to ensure timely collection of completed garments for on-time order fulfilment.
4. Conduct quality control checks on handmade products, providing regular feedback to knitters to maintain high standards.
2. Order Fulfilment and Logistics:
1. Coordinate the packing and shipping of all orders for Hope Macaulay and Hope's Wool, including eCommerce, wholesale, photoshoot loans, and influencer gifting, using platforms like FedEx, Royal Mail, iCloud and Shopify. Ensure all systems are streamlined and aligned, with tracking numbers provided to recipients.
2. Maintain accurate inventory and stock records for completed garments and wool, ensuring readiness for future orders.
3. Organise and manage stylist and press product loans, keeping track of items on loan.
4. Ensure the studio is clean, organised, and well-maintained at all times.
5. Support the recruitment of skilled knitters to meet production demands.
3. Customer and Event Support:
1. Collaborate with the Customer Service Advisor to look after the customer journey.
2. Keep the team calendar updated with key dates and deadlines.
3. Assist in planning and coordinating events such as pop-ups and photoshoots.
4. Strategic and Operational Development:
1. Work with the Operations Manager to streamline and enhance operational processes.
2. Contribute to the strategic planning and execution of organisational goals.
To apply, please send cover letter and CV to beth@hopemacaulay.com
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Management and Manufacturing
Industries
* Retail Apparel and Fashion
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