Responsibilities
1. Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
2. Actively listen to customers, answering their questions, and directing them appropriately as they request
3. Respond quickly to customer phone calls; internet leads through online scheduling and live chat inquiries
4. Advise maintenance recommendations
5. Confirm scheduled and missed appointments
Requirements
6. Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
7. Strong customer service background
8. Excellent verbal and written communication skills
9. Punctual, reliable, and eager to improve
10. Clean driving record and valid driver’s license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer