Continuous Improvement and Change Lead – Progress Housing Group
Join to apply for the Continuous Improvement and Change Lead role at Progress Housing Group.
This role offers full‑time hours (36.25 hours per week) on a permanent basis. Salary is £36,276 per annum. Location is hybrid working – some travel required to our offices in Leyland, Leeds and London may be required.
About The Role
This is a pivotal role at the heart of our mission to deliver excellence through continuous improvement, innovation and best practice. As our Continuous Improvement and Change Lead, you’ll be the driving force behind initiatives that enhance customer and colleague experiences, improve service performance and boost operational efficiency. Reporting to the Head of Performance and Planning (RWP), you’ll take ownership of key projects that shape how we work and deliver value for our tenants.
What You’ll Be Doing
* Leading impactful change projects that make a real difference.
* Maintaining and implementing robust departmental processes, ensuring documentation is accurate and up to date.
* Coordinating policy and procedural reviews to keep us compliant and ahead of the curve.
* Working collaboratively across service areas to map processes, identify efficiencies and implement improvements.
* Supporting the development of action plans and quality assurance frameworks, keeping projects on track through proactive problem‑solving.
* Managing the data and systems that underpin performance monitoring, including internal audits and data cleansing where needed.
What We Are Looking For
* A formal project management or change management qualification, or significant experience in process improvement.
* Substantial experience working within social housing or a similar environment.
* Ability to plan ahead, prioritise effectively and manage your own workload to meet deadlines.
* Confident verbal and written skills that inspire trust, gain buy‑in and foster collaboration across teams.
* A genuine commitment to delivering consistently high‑quality service and putting people at the heart of everything you do.
What We Offer
* Competitive salary of £36,276 per annum.
* Hybrid and flexible working arrangements.
* Generous annual leave entitlement and pension scheme.
* Opportunities for continued professional development.
* A values‑driven culture that puts people first.
* Commitment to wellbeing, inclusion and diversity.
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: General Business
* Industry: Non‑profit Organization
* Department: RWP
How To Apply
Ready to make a real difference? Click Apply Now to upload your CV and complete our brief application form. Please also include a supporting statement that outlines how your skills and experience match the criteria in our Job Description and Person Specification.
Closing date
11:59pm 12th Jan 2026.
Interview date
21st Jan 2026.
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