Job summary WoolpitHealth Centre is looking for an enthusiastic, motivated and hardworking MedicalReceptionist to join our busy evolving Reception Team. This is a great opportunity for those alreadyworking in a healthcare setting who wish to work within primary care or forthose who wish to start a career as a Medical Receptionist. Therole of Medical Receptionist is to support the clinical team by signpostingpatients to the appropriate healthcare professional or service, working as partof the practices multidisciplinary team such as physiotherapists and mentalhealth nurses. Duties will include dealing withpatients by telephone and face to face whilst providing administrativesupport to assist with the day-to-day running of the Health Centre. Thesuccessful candidate will be flexible and reliable with the ability to workunder pressure to compliment our experienced and dedicated Reception Team. Working hours for this post are as follows: 37.5 hours per week Monday - 8am until 5pm with a 30 minute lunch break Tuesday - 8am until 6.30pm with 1 hour lunch break Wednesday - 8am until 6.30pm with 1 hour lunch break Thursday - 8am until 1pm Friday - 1pm until 6.30pm Main duties of the job Toensure that an effective and efficient reception service is provided topatients and any other visitors to the practice Todeal with all general enquiries and explain surgery procedures Answeringthe telephone and call navigating to appropriate clinicians or healthcareprofessional depending on the presenting condition Booking,amending and cancelling patients appointments, ensuring optimum efficiently ofthe appointment system Monitoringand processing Anima requests alongside theTriage clinician Accurately maintaining patient database and records Openingup/locking up of practice premises and maintaining security Processingand distributing incoming mail Totake messages accurately and pass on information Filingand retrieving paperwork and medical records as necessary Assisting patients with support on use of medical platforms such as NHS app and Anima About us Why work for us? Based in the Suffolk village of Woolpit, the Health Centre aims to provide: the type of care that we would expect for ourselves and our own families. We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east. We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK. Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises. Benefits of working for Woolpit Health Centre include: Attractive rates of pay with annual pay review (not agenda for change) Regular one-to-ones to aid good communication Generous annual leave entitlement Voluntary overtime when available Plenty of training opportunities Membership of the NHS contributory pension scheme The NHS Pension Scheme is a defined benefits scheme Life insurance Family benefits including an adult dependents pension and childrens pension Ill health benefits 20% employer contribution Free uniform Option of NHS discount and Blue Light Card for retail/dining/holidays etc Job description Job responsibilities To ensure that an effective and efficientreception service is provided to patients and any other visitors to the practice To deal with all general enquiries andexplain surgery procedures Greeting and directing all patients Answering the telephone and call navigatingto appropriate clinicians or healthcare professional depending on thepresenting condition Booking, amending and cancelling patientsappointments, ensuring optimum efficiently of the appointment system Monitoring and processing Anima requests alongside the Triage clinician Accurately maintaining patient database and records Opening up/locking up of practice premisesand maintaining security Processing and distributing incoming mail To take messages accurately and pass oninformation Filing and retrieving paperwork and medicalrecords as necessary Accepting, issuing and handing out letters, forms, specimen bottles, results, ect. Being part of a team and cover leave andsickness when required Resolvinglow level IT issues and reporting complex IT problems to the relevantorganisation To carry out any reasonable duties requestedby the Doctors, Practice Manager, Administration Manager or Reception Manager Job description Job responsibilities To ensure that an effective and efficientreception service is provided to patients and any other visitors to the practice To deal with all general enquiries andexplain surgery procedures Greeting and directing all patients Answering the telephone and call navigatingto appropriate clinicians or healthcare professional depending on thepresenting condition Booking, amending and cancelling patientsappointments, ensuring optimum efficiently of the appointment system Monitoring and processing Anima requests alongside the Triage clinician Accurately maintaining patient database and records Opening up/locking up of practice premisesand maintaining security Processing and distributing incoming mail To take messages accurately and pass oninformation Filing and retrieving paperwork and medicalrecords as necessary Accepting, issuing and handing out letters, forms, specimen bottles, results, ect. Being part of a team and cover leave andsickness when required Resolvinglow level IT issues and reporting complex IT problems to the relevantorganisation To carry out any reasonable duties requestedby the Doctors, Practice Manager, Administration Manager or Reception Manager Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Able to communicate effectively and understand the needs of the patient Punctual and committed to supporting the team effort Experience Essential Experience of working with the general public Desirable Experience of working in a primary care environment Experience of working in a healthcare setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS user skills Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Customer service qualification (NVQ) or equivalent experience Other Essential Flexibility within working hours to cover extra sessions for holiday and sickness Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Able to communicate effectively and understand the needs of the patient Punctual and committed to supporting the team effort Experience Essential Experience of working with the general public Desirable Experience of working in a primary care environment Experience of working in a healthcare setting Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS user skills Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Customer service qualification (NVQ) or equivalent experience Other Essential Flexibility within working hours to cover extra sessions for holiday and sickness Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Woolpit Health Centre Address Heath Road Woolpit Bury St. Edmunds Suffolk IP30 9QU Employer's website