Field Support IT/Comms Engineer required to work in Gravesend but travel around occasionally. Job purpose: My client is looking for a ‘tech-curious’ and dynamic individuals with excellent communication and problem-solving skills. Customer service focus is a must have as well as a methodical approach with great attention to detail. You’ll also need to remain calm under pressure and have a head for heights. Role and Responsibilities: * Diagnose and resolve 1st and 2nd line faults, across the team’s range of systems and sensors in a professional and timely manner. * Act as a point of contact and ‘front of house’ for the team’s end-users. * Take ownership of Field related tickets, resolving wherever possible or escalating and working with other colleagues such as more senior engineers and suppliers to resolve and see issues through to completion. * Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. * Ensure that targets for service availability are met. * Monitor, maintain and administer equipment and services relating to the navigation systems estate for both performance and security. * Liaise with external third parties such as suppliers and contractors operating within the confines of a support contract. * Install, configure, customise and deploy software and hardware within a defined sub-set of the team’s estat...