Eseye Guildford, United Kingdom Business Operations Hybrid
Company Description
Eseye empowers businesses to embrace IoT without limits. We help them to visualise the impossible and bring those solutions to life through innovative IoT cellular connectivity solutions that enable our customers to drive up business value, deploy differentiated experiences and disrupt their markets.
Our pioneering IoT cellular connectivity solutions, versatile hardware, technical consultancy, and round-the-clock support allows businesses to overcome the complexity of IoT design, development, and deployment. We guide them every step of the way, so they can move forward with IoT projects without the fear of getting it wrong. Supported by our unique AnyNet Secure SIM technology, Connectivity Management Platform, and a powerful partner ecosystem, we help more than 2,000 customers to seamlessly connect millions of devices across 190 countries, agnostic to over 700 available global networks.
Position
The Sales Administrator is a key member of the Business Operations team, providing essential administrative support to Global Sales Teams and the wider back-office departments, including Finance, Operations, and Technical Support. This role ensures diligence, efficiency, and clear communication across all teams. It requires a proactive individual with the ability to manage a diverse range of responsibilities across the business.
Key Responsibilities:
•Manage and develop the Sales Administration processes to improve interdepartmental efficiency.
•Attend sales meetings and support the Sales team as required
•Create and implement new processes as required.
•Complete and manage sales-related administrative tasks.
•Process customer sales orders.
•Create and manage professional service orders from the point of sale to invoicing.
•Create, validate and manage service contracts for both Eseye customers and MNO partners.
•Communicate and collaborate with MNO partners.
•Manage the Sales Administration inbox, prioritising tasks effectively.
•Liaise with internal departments to resolve customer issues.
•Communicate directly with customers as required.
•Open and respond to tickets via Zendesk.
•Generate and maintain internal and customer-specific reports on a weekly, monthly and ad-hoc basis.
•Provide cover for Sales & Operations Administrator as required
Requirements
•Minimum 1 year experience in an administrative role essential – sales administration would be an advantage.
•Proficiency in Microsoft Office programs such as Outlook, Word, PowerPoint, and Excel.
•Strong accuracy and attention to detail.
•Strong written and verbal communication skills
•Customer focus/customer first attitude is essential).
•Previous experience in direct customer communication would be an advantage.
•Comfortable interacting with internal and external stakeholders at all levels.
•Proactive and thinking outside the box approach
•Able to prioritise workload to meet deadlines.
Other information
Offering a competitive salary and excellent training
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