Mezzino is a privately-owned student accommodation provider, operating across the UK and Ireland. With a growing portfolio of high-quality residences, we are dedicated to delivering high-quality, safe, and welcoming living environments for students.
We’re looking for a confident and dynamic Assistant Accommodation Manager to join our team at our vibrant 330-bed student residence in Hackney Wick, London.
As an Assistant Accommodation Manager, you will play a vital role in ensuring our residents feel welcome, supported, and well looked after. Working closely with the Accommodation Manager, you’ll help manage day-to-day operations, support occupancy targets, and maintain a high standard of service across the site.
This is a varied and fast-paced role, ideal for someone who thrives on responsibility, enjoys problem-solving, and has excellent people skills.
Key Responsibilities:
* Provide a warm, professional, and helpful front-of-house reception service
* Respond promptly to enquiries from prospective tenants, parents, and university partners
* Assist with property viewings, open days, and resident events
* Welcome and coordinate visitors, contractors, and university staff on-site
* Support tenancy administration, including processing deposits and contracts
* Assist with student allocations and generating tenancy agreements
* Monitor and manage rent collection and arrears follow-up
* Maintain accurate office records, databases, and email communications
* Liaise with the Facilities team to ensure quick resolution of maintenance issues
* Support resident check-ins and check-outs
* Support the Accommodation Manager in ensuring Health & Safety compliance across the site
* Carry out other duties as required by the Accommodation Manager
About You:
* Experience in property management, residential lettings, or student accommodation
* Excellent communication and interpersonal skills
* Highly organised, with the ability to multitask and work under pressure
* Proactive, self-motivated, and adaptable to change
* Strong IT skills – confident using MS Office and CRM/database systems
* Able to work occasional weekends to support open days and seasonal demand