Collections Agent
We are working with an industry leading client on the lookout for a Collections Agent to join their team in Warwickshire.
This role will be responsible for managing and recovering outstanding customer debt for an allocated portfolio. Whether speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, the goal will always be to achieve great outcomes for both their customers and the business.
Key Responsibilities:
* Contact customers to resolve overdue accounts and negotiate payment plans
* Handle challenging conversations with professionalism and empathy
* Liaise with DCAs and legal partners to support recovery efforts
* Escalate unresolved issues to relevant departments
* Keep accurate, up-to-date records of all interactions
* Identify deteriorating payment behaviours and raise concerns
* Contribute to improving debt recovery processes
* Report performance metrics to your team lead
Key Skills, Experience & Knowledge:
* Proven experience in debt collection and/or customer service
* Excellent verbal and written communication skills
* Strong objection-handling and negotiation abilities
* A resilient, self-motivated, and organised approach
* Attention to detail and ability to prioritise tasks effectively
* Comfortable working to personal and team KPIs
* Ability to use initiative and propose improvements to processes
* A team player who thrives in a collaborative environment
Desirable:
* Familiarity with ERP systems like SAP
* Experience with Salesforce
* Background in a debt collection team setting
Shift Pattern:
Working on a rotating 7-week schedule with shifts of:
* 8:00am – 4:30pm – 1 week
* 8:30am – 5:00pm – 5 weeks
* 11:30am – 8:00pm – 1 week
This role will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you!
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent