Come Work With Us At John Bray Cornish Holidays
Salary: Up to £25,000 per annum
Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
Location: Our friendly Rock, Wadebridge office
About The Role
We're looking for a proactive and people-focused Account Manager to join our busy John Bray, Rock team. You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you'll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You'll Do
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Cover out-of-hours emergency phone (own car required)
What You'll Bring
We're Looking For Someone Who Brings
Customer service or customer relations experience
Strong communication and organisation skills
Confidence working independently and as part of a team
IT literacy, especially MS Office
Ability to problem-solve under pressure
Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are John Bray Cornish Holidays?
For nearly 50 years, John Bray Cornish Holidays have been welcoming guests to some of North Cornwall's most beautiful coastal escapes. From clifftop retreats to cosy fisherman's cottages, every property we manage is handpicked within a 5-mile stretch of stunning coastline, including Rock, Daymer Bay, Polzeath, and Port Isaac.
As part of the award-winning Sykes Holiday Cottages, we combine the warmth of a local team with the resources of a national brand, delivering memorable holidays for guests and peace of mind for owners.
Why You'll Love Working With Us
At John Bray Sykes, we believe in doing right by our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
Long service awards
We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.
Apply now and help us create amazing holidays at John Bray
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.