Role Overview
Chubb is looking for an experienced Platform Lead to oversee the strategy, development, and optimization of our claims platform. This role will be responsible for managing the end-to-end delivery of our core claim solution, ensuring seamless integration between the various platform in the claims ecosystem.
Platform Leadership
* Define and execute the strategic roadmap for the claim connect platform, aligning with business objectives and market needs
* Lead cross-functional teams including developers, business analysts, and project managers to deliver platform enhancements
* Serve as the primary subject matter expert on platform standards, protocols, and industry best practices
* Identify opportunities for platform innovation and competitive differentiation
Technical Oversight
* Oversee API integrations, connections, and data exchange protocols with external partners and internal systems
* Ensure platform architecture supports scalability, reliability, and security requirements
* Monitor platform performance metrics and implement improvements to optimize processing speed and accuracy
* Manage technical documentation, integration guides, and API specifications
Stakeholder Management
* Partner with internal business units including claims operations, IT, product, and sales teams
* Build and maintain relationships with external partners, vendors, and technology providers
* Present platform capabilities, roadmaps, and performance reports to senior leadership
* Gather requirements and prioritize feature development based on stakeholder needs
Operational Excellence
* Establish and monitor KPIs for platform performance, integration success rates, and user satisfaction
* Lead incident management and resolution for platform-related issues
* Implement governance frameworks for data quality, security, and compliance
* Drive continuous improvement initiatives to enhance platform efficiency and user experience
Partner Onboarding & Support
* Oversee the onboarding process for new partners and integration implementations
* Develop and maintain partner enablement materials and training programs
* Provide technical guidance and support to partners during integration phases
* Manage partner communication regarding platform updates, maintenance, and enhancements
Qualifications
Required Skills & Experience
* You should be comfortable working in a fast-paced environment where things can change on a daily basis (in a good way!).
* You should also be driven by the desire to build great products, take ownership of solutions and code quality.
* Bachelor’s Degree in Computer Science, Engineering or an equivalent required.
* Proven track record of successfully delivering complex integration projects
* Experience in building products / platforms with 10 - 15 years of extensive working experience in delivering end to end solutions.
* 7+ years of experience in platform management, claims technology, or insurance technology
* 3+ years in a leadership or management role
Technical Skills
* Strong understanding of claims processing workflows and insurance industry standards
* Experience with API management, web services
* Familiarity with claims management systems, policy administration systems, and related insurance platforms
* Knowledge of data integration tools, middleware platforms, and cloud infrastructure
* Understanding of data security, privacy regulations (GDPR), and compliance requirements would be advantageous
* Experience with specific claims platforms (e.g., Guidewire ClaimCenter, Duck Creek Claims, etc.)
* Knowledge of emerging technologies in claims automation
Professional Skills
* Experience working with large complex systems.
* Knowledge & Extensive Experience of Continuous Integration and Deployment tools
* Excellent interpersonal and relationship-building skills
* Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand.
* Handles conflict effectively. Develops new skills quickly.
* Willing to accept new responsibilities. Takes initiative & accountability
* Hybrid working - At least 3 days in the office and you can work 2 days from home.
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