Overview
Pret A Manger - Shift Leader - Front of House
Responsibilities
* Support and coach the team to ensure they reach their potential in both the shop and kitchen.
* Support the training pathways to ensure training happens on time.
* Lead by example and be hands-on when required.
* Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
* Coach the team for good performance by offering regular feedback and praises.
* Lead the Speed of Service principles and ensure the team consistently follows the 6 Key Points of Service.
* Follow the MBWA principles and empower the team to deliver engaging Joy of Pret activities.
* Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
* Ensure the Coffee Calling System is followed efficiently.
* Ensure all Marketplace orders are prepared promptly and accurately.
* Delicious Food and Drink: ensure the team consistently delivers delicious food by following the 6 Key Points of Production and the 11-Step Production Process to guarantee customer safety and accurate labeling; follow Production Principles putting customers’ needs first and never compromising on quality or freshness.
* Ensure How to Cards are used and followed consistently to deliver Pret standards.
* Ensure Line Checks are carried out successfully and any improvement needs actioned.
* Ensure no Made to Sell (MTS) rejects are on display in our Langars.
* Continually develop the team’s knowledge about the quality of our food and coffee.
* Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
* Well-Loved Shop: ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
* Ensure safety checks are correctly monitored and recorded; take corrective action immediately on issues that affect customers, the team or sales.
* Ensure the shop is clean, safe and the equipment is always well maintained.
* Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and viewing the shop through the customers’ eyes.
* Demonstrate due diligence and report and escalate any quality issues.
* Shop Profitability: maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
* Carry out ordering accurately and in line with the business needs; lead, monitor and follow up on Mystery Shopper requirements.
* Ensure good stock control by following the 7 Steps of Unaccounted.
* Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
* Follow merchandising guidelines and ensure marketing is used effectively to drive sales.
* Growing Sales: follow merchandising guidelines and ensure marketing is used effectively to drive sales.
* Support the execution of successful food launches and encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
* Support Marketplace opportunities.
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