Job Title: Lead Qualification Coordinator
Location: St. Helier, Jersey
We're excited to offer an opportunity to join our new lead generation operation in St. Helier as a Call Qualifier. We generate high-quality leads and sell them to our mortgage brokerage clients. Your role will be crucial in supporting our team by engaging with potential clients, assessing their initial requirements, and setting up appointments with mortgage advisers from our partner brokerages.
Key Responsibilities:
* Proactively make outbound calls to potential clients to determine their eligibility for mortgage products.
* Collect key information during calls to facilitate the pre-qualification process.
* Schedule appointments between clients and mortgage advisers from our partner brokerages.
* Maintain accurate and up-to-date client records in our database.
* Adhere to all compliance and regulatory guidelines during client interactions.
Requirements:
We are seeking exceptional candidates who possess the following qualifications and qualities:
* Educational Standard: GCSE or equivalent as a minimum requirement.
* Outstanding Communication Skills: Ability to engage effectively and empathetically with clients over the phone.
* Exceptional Multitasking Abilities: Capable of thriving in a dynamic, fast-paced environment while managing multiple tasks seamlessly.
* Meticulous Attention to Detail: Demonstrating a methodical and organised approach to every aspect of work.
* Experience in Customer Service: Previous experience in customer service is mandatory, with particular emphasis on those with experience in the financial industry, especially in areas covering mortgages and secured loans. We value the diverse skill sets and insights that professionals from these backgrounds bring to our team. Comprehensive training will be provided to all our team members to ensure alignment with our service standards and processes.
* Team Collaboration: A strong team player mentality is crucial, as collaboration and synergy within our team are keys to our success.
We are on the lookout for the best of the best. If you have the drive, skills, and qualifications, we encourage you to join our dynamic team.
Working Hours:
* Shift Timings: 8:00 AM to 8:00 PM
* Days: Monday to Friday
* Shift Structure: Employees can choose their own working hours within this window, ensuring a balanced and flexible work schedule.
We Offer:
* A collaborative, supportive workplace.
* Training and development opportunities in the mortgage sector.
* A competitive salary with potential for bonuses based on performance.
* Comprehensive benefits package including health insurance, paid time off, etc.
* Casual dress code, company events, and free or on-site parking.
* Additional perks like life insurance, sick pay, unlimited paid holidays, and various bonus schemes.
Join us if you're keen on kickstarting a career in the mortgage industry and have a flair for excellent customer service. Please apply with your resume and a cover letter.
Job Type: Full-time
Salary: £25/£35K per year
Benefits and Schedule: TBC
Supplemental Pay Types: Bonus scheme, commission pay, loyalty bonus, performance bonus.
Work Location: In person in St. Helier, Jersey
Job Types: Full-time, Permanent
Ability to commute/relocate:
* St. Helier, Jersey: Reliably commute or planning to relocate before starting work (Required)
Education:
* High School (GCSE or equivalent) (Required)
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Benefits:
* Flexitime
* Work from home
Experience:
* Customer service: 1 year (preferred)
* Financial services: 1 year (preferred)
Language:
* English (preferred)
Work Location: Remote