Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us.
Key Responsibilities
* Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat.
* Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
* Resolve customer issues and complaints efficiently, focusing on customer satisfaction.
* Document all customer interactions and maintain detailed records for future reference.
* Collaborate with internal teams to improve service delivery and the overall customer experience.
* Stay informed on product knowledge to assist customers effectively with their needs.
* Fluency in Hungarian (both written and spoken); English language skills are an asset.
* Prior experience in customer service or support roles is preferred.
* Strong communication and interpersonal skills with a customer-oriented approach.
* Ability to manage multiple tasks effectively in a fast-paced environment.
* Familiarity with customer support software and tools is advantageous.
* Positive attitude and willingness to learn.
* Attention to detail and strong problem-solving skills.
1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...