CUSTOMER SERVICE & SALES SUPPORT COORDINATOR
£28,000
Permanent
Days
Hybrid flexible hours offered after initial training
Life Assurance
Company Pension
Free onsite parking
Healthcare
Extensive training offered
Genuine long term prospects offered within the business
We are a true British manufacturing success story. We are the leading supplier of products to the automotive trade and the first choice for customers across the UK.
Weve doubled in size over the last 10 years and were not slowing down with ambitious plans to grow by 50% in the next five years. Were investing in our people, products and future to stay ahead of the game. Now we are looking for a confident, customer-focused Customer Service & Sales Support Coordinator to join our friendly and high-performing team.
WHY IS THIS ROLE DIFFERENT?
This is not your average customer service job
One call you might be advising a franchisee on getting the best results from a product. The next, you could be onboarding a national account and helping them maximise their sales. You will see first-hand how your work supports business growth and you will be part of a team that genuinely enjoys what they do.
Commutable from Birmingham, Walsall, Lichfield, Sutton Coldfield, Aldridge, Tamworth, Atherstone, Little Aston, Streetly, Great Barr, Fradley, Burntwood and Cannock
KEY RESPONSIBILIITES
Delivering a world-class customer experience every day
Acting as the first point of contact for franchisees, customers and consumers
Handling orders, technical product queries and resolving complaints confidently
Proactively supporting new national accounts through onboarding
Promoting products and marketing campaigns to franchisees
Supporting colleagues across the wider team
REQUIREMENTS
Exceptional communication and relationship-building skills
Experience in a telephone-based customer service, account management or support role
Confidence handling technical or product-related queries
Excellent attention to detail and accuracy
A proactive problem-solver who enjoys improving processes
Strong IT skills (including MS Office)
Willingness to occasionally travel to sales meetings and spend time on the road with franchisees
You will be joining a team of long-standing service, with career prospects, into commercial, franchise, the list is endless.
Please Note: Candidates must have the right to live and work in the UK.
Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.
If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact meto have an informal, confidential chat.
Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994
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