Permanent – Part Time (20 hours per week)
Two shifts available: 09:00 - 13:00 or 11:00 - 15:00 (Monday to Friday)
We are looking to recruit Customer Service Advisors to join our team on our Basildon contract, on a part-time basis.
About the Role
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You’ll liaise with our supervisory teams and regional buyers to ensure materials and equipment are ready for use at the agreed appointment times.
Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.
About You
Candidates should have good working knowledge of Microsoft Office, with strong administration, organizational, and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector or a trade-based background, with good problem-solving skills.
Benefits
* Profit Share Discretionary Annual Bonus Scheme
* 26 Days Holiday & Bank Holidays
* Enhanced Pension Plan
* Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.
With over 1000 employees, we foster a culture that puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognize that diversity of thought and talented people are key to our success.
MSPS is proud to support the resettlement of armed forces personnel.
We shortlist and interview candidates throughout the duration of this advert. We encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date if we receive a high volume of suitable candidates.
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