Job Description
As Criterion Hospitality continues to grow, we are delighted to be expanding our management team. We are now recruiting an experienced and passionate Guest Service Manager for our hotels in Central London.
If you’re a people-focused leader who thrives on creating memorable guest experiences, this is the perfect opportunity to progress your career in a dynamic and supportive environment.
What you’ll do:
* Lead and inspire the guest services team to deliver exceptional service
* Ensure smooth daily operations across front-of-house departments
* Handle guest enquiries and resolve issues with professionalism and care
* Work closely with management to maintain high service standards
What we’re looking for:
* Previous experience in a guest services or front office leadership role
* Strong communication and interpersonal skills
* A hands-on, proactive approach to team management
* A genuine passion for hospitality and guest satisfaction
What we offer:
* Opportunities for career development within a growing company
* Competitive salary and benefits
* Supportive leadership and a positive work culture
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