Lodge Manager
Lodge Manager
Key Information
* Salary: £25,000 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
* Location: Kings Lodge, 71 King Street, Maidstone, Kent, ME14 1BG
Job Description
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co‑ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle‑free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. In this autonomous role, you'll be the trusted, "go‑to" person on site and a "friendly neighbour" for Owners. You will liaise with a range of customers and suppliers, manage contractors, schedule maintenance, complete health and safety checks, organise activities and events for Owners and much more.
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work "front of house" and is focused on providing first‑class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With a focus on providing a happy and fulfilling lifestyle for the Owners, you will have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support the organisation of events and to effectively administer the maintenance of the site, you must be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
Rewards
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Colleague Introduction reward scheme
* Professional development and qualifications
* Thorough induction and ongoing training
* Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are rapidly growing and have ambitious plans for the future.
Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Management and Manufacturing
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