Do you thrive in a people focused role and love helping others make the most of their day outdoors? We're looking for an enthusiastic and confident Welcome Manager to lead our visitor facing team across some of the most iconic landscapes in the Lake District - including Langdale, Ullswater, Windermere and Coniston.
Responsibilities
* Day to day management across multiple sites, including line management of a small team, duty management and visitor welcome
* Driving membership growth, fundraising and commercial success
* Leading and motivating your team to deliver exceptional welcome and service
* Recruitment, workforce planning and supporting staff development
* Monitoring performance, meeting targets and ensuring compliance
* Sharing the work we're doing to protect the Lakes and helping visitors understand how their support makes a difference
Qualifications
* Experience of driving commercial targets and delivering high standards of customer service in a busy operational environment.
* Previous leadership or line management experience including supervising, coaching and training.
* Competency in managing budgets to maximise sales, income and control costs.
* Experience of assessing and managing risk.
* Knowledge of Health & Safety and compliance requirements.
Benefits
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
As the public face of the National Trust in these valleys, you'll inspire your team to deliver a warm, memorable welcome for every visitor and drive commercial income to support our conservation work. Internally, you'll be known as a 'Welcome Manager (Band 1)'. Salary: €29,000 per annum. Contract Duration: Permanent. Working Hours: 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You may work more hours during our peak busy season, and fewer hours in the Winter. Working Pattern: A typical day is 8:30am - 4:30pm. Regular weekend working and working during school holidays are a requirement of this role. We would be willing to consider part‑time hours for the right applicant.
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