Provisioning Specialist - Partner Support
Apply locations
Salford Quays, Manchester
Time type
Full time
Posted on
Posted 6 Days Ago
Job requisition id
R0011759
About PXC
We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, providing connectivity, voice, cloud, and security services through the UK’s most robust, secure, resilient, and reliable network.
Formed from Virtual1 and TalkTalk’s wholesale services and national network business, we operate across three core sites: Salford, London, and Skopje, North Macedonia.
Our Mission & Values
Our mission is to be the UK’s best company to work for and the best to work with. We believe this success is driven by our employees, who embody our values: we care; we challenge; we commit.
About the Team
Our provisioning team, made up of over 100 dedicated professionals, ensures PXC remains connected. We deliver vital connectivity to supermarkets, coffee shops, health centers, and GP surgeries across the UK, always prioritizing customer service and efficiency.
Role Overview
As a leading provider of wholesale Ethernet services, we aim to deliver excellent service and maintain our position as the preferred wholesale provider. The Delivery Specialist will build strong, purposeful relationships with our partners, understanding their business goals to optimize delivery cycles and maximize outcomes.
Key Responsibilities
* Become a subject matter expert on Ethernet products (e.g., EAD, EoFTTC, EFM).
* Monitor and analyze partner order management performance, focusing on leakage, contact rate, delays, exceptions, and response times.
* Participate in regular calls with customers and suppliers to foster relationships and provide guidance.
* Coordinate customer projects, including initial discussions with bid teams and customer walkthroughs.
* Manage escalations and resolve order issues end-to-end, collaborating with suppliers and internal teams.
* Proactively address problematic orders, working with fulfillment centers and suppliers to resolve issues.
* Provide insights on new products and suggest improvements for future development.
* Handle customer inquiries and resolve issues related to Ethernet orders.
* Work with multiple suppliers offering various products, involving transactional activities.
* Create support documentation to enhance partner adoption of services and tools.
Success Factors
Essential:
* Relationship Building
* Strong Organizational Skills
* Proactive Attitude
* Problem Solving Skills
Desirable:
* Service Delivery Experience
Employee Benefits
* “PXC Flex” benefit, including Flex30 (additional 30 hours of leave annually)
* Hybrid working policy (60% remote, 40% office)
* Starting holiday allowance of 25 days, with up to 10 additional days via holiday purchase
* Free private healthcare, competitive pension, and bonus opportunities
* Free broadband and gifts for major life events
* Flexible salary sacrifice schemes and shopping discounts
* Inclusive employee networks
(* Leave days and hours are based on full-time employment; pro-rated for part-time employees.)
Our Commitment to Diversity
We value diversity and inclusion, reflecting the communities we serve. Our culture encourages authenticity and inclusivity, and we offer flexible working arrangements to suit individual preferences.
About Us
PXC is the UK’s largest wholesale connectivity provider, aiming to be the top wholesale platform with a secure and reliable network. With 1,100 employees across Salford, London, and North Macedonia, we are committed to empowering our staff and fostering a positive work environment.
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