Babergh and Mid Suffolk District CouncilsAddress: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BXSalary: £37,280 - £44,075 per annum (pro rata for part time)Hours: Full Time, 37 hours per weekContract: Fixed Term or Secondment opportunity for 12 months This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our teamWe are looking for a Community Housing Officer to join our Housing Management team.If you share our values and our motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the roleJoin our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders.The Housing Service has just been restructured, and you will have a patch of properties that you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction. Key Responsibilitiesmanage new lets, tenancy agreements and conduct home visitswelcome new tenants and provide necessary information and supportensure communal spaces are safe, clean and action hazards identifiedmaintain compliance with housing regulations and standardssupport tenants with housing issues and provide advice on housing optionsinvestigate anti-social behaviour and resolve disputesdrive up tenant satisfaction by actively listening to concerns and providing timely solutionsserve as an ambassador for the organisation, promoting our valuescollaborate with partner agencies to problem solve, sustain tenancies and create communities About youTo be successful, you will hold, be working towards, or will be committed to completing the CIH Level 3 qualification in Housing Management. You will also:demonstrate passion to deliver a quality customer and housing serviceenjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfactionhave knowledge of housing management, anti-social behaviour, health and safety for residents and working within local communitieshave ambition to succeed and be proud to represent the Councilsthrive on performance and exceeding personal targets and objectivesbe flexible to meet service demands and competent with using ICTenjoy working collaboratively with colleagues to problem solve. A Full driving licence and access to a car is essential to be able to conduct home visits. About usAt Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.We believe that the heart of Suffolk is an incredibly special place to live and work, with:60 conservation areastwo National Landscapesmany picturesque market townsIt is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). BenefitsWe offer a comprehensive benefits package, including:Generous leave entitlement (26 days a year, rising to 31 days after 5 years).Competitive Local Government Pension Scheme.Wellbeing Support and Employee Assistance Programs.Private Health Care Options.Electric Vehicle Salary Sacrifice Scheme.Paid volunteering days.Flexible and hybrid working arrangements (Business needs permitting).Great learning and development opportunities. For more information, visit our Employee Benefits page. Our ways of workingWe believe work is what we do, not just where we go.We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. For more informationFor an informal discussion about this role, please contact Lou Bird by either calling 01449 724968 or emailing Louise.Bird@baberghmidsuffolk.gov.uk or contact Aimi Myhill by either calling 01449 724579 or emailing Aimi.Myhill@baberghmidsuffolk.gov.uk Please read the Community Housing Officer JD and PS before applying for this job opportunity. How to applyPlease ensure your: application form is fully completed, including employment and education historysupporting statement clearly addresses how you meet the criteria in the Person Specification Closing date: 5pm, 4 December 2025.This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.