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Duty Manager at Millies Cookies - Dundee
Pay Rate: £13.30 per hour.
Shift Pattern: Full time, 8am - 9pm latest on weekdays; weekends may include shifts between 8am-6pm.
Applicants must be 18 or over due to responsibilities within the Duty Manager role, including tasks that involve handling and serving alcohol.
About Us
If you're passionate about food and travel, you've come to the right place. We are the global food travel experts, offering a variety of options for travelers and passersby. We collaborate with over 500 brands, including our own brands like Upper Crust, Millie’s Cookies, Café Local, and Beer House, as well as franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
Join Our Team as a Duty Manager
Lead by example in a fast-paced environment, driving excellence in customer service. We're looking for a motivated leader who is passionate about fostering success. If you thrive in a challenging yet rewarding environment, this role could be your next career step!
Why Join SSP as a Duty Manager?
* 75% discount on your meal while on shift.
* Up to 50% employee discount, including 20% off on alcoholic beverages across SSP brands and franchises in the UK.
* 20% discount for friends and family via our App, applicable across various units (T&C apply).
* Opportunities for growth through training, apprenticeships, and development programs like the Duty Manager Development Programme and Chef Academy.
* Support through the Help@Hand App, offering shopping discounts, GP appointments, helpline, and wellbeing support.
* Health and wellbeing support, including Retail Trust, flexible working, and family-friendly leave policies.
* A diverse and inclusive culture with networks such as LGBTQ+, Women’s Network, Neurodiversity, and Disability groups.
* Engaging activities like Barista Competitions and Millie’s Cookies Ice Off Challenge.
As a Duty Manager, You Will:
* Create a welcoming environment that exceeds customer expectations and continuously improves service.
* Guide and support colleagues, ensuring a safe working and dining environment, and act as the point of contact for daily queries.
* Oversee opening and closing procedures, ensuring operational excellence and proper documentation.
* Focus on operational efficiency, monitor unit performance, and implement improvements.
* Recognize and celebrate team achievements, promote inclusivity, and motivate staff.
* Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and excellent customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP is proud to be an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
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