You will be working with a fast-growing managed services company that specialises in delivering IT, print, and communications solutions to businesses across the UK. They are looking for an IT Support Technician to join their dynamic support team. This role is the first point of contact for IT support, providing technical assistance, troubleshooting, and resolving issues to keep business operations running smoothly.
IT Support responsibilities:
* Respond to client IT support requests via phone, email, and ticketing systems.
* Troubleshoot hardware, software, network, and peripheral issues.
* Manage and update support tickets, escalating complex issues appropriately.
* Assist with IT installations, upgrades, and ongoing maintenance.
* Communicate clearly and professionally with clients to ensure timely resolution.
* Contribute to maintaining a knowledge base and technical documentation.
Skills & experience required:
* Previous experience in IT support or helpdesk roles preferred but not mandatory.
* Solid understanding of Windows OS, Microsoft 365, and basic networking concepts.
* Strong problem-solving skills and a passion for delivering excellent service.
* Excellent communication skills and ability to work well in a team.
* Relevant IT certifications are a plus.
* Eager to learn and grow professionally.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy