At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
More about the team
Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. We are looking to recruit a Resident Services Coordinator on a permanent basis.
More about your role
Reporting to the Community Manager, you will be responsible for a number of tasks including lettings, managing the customer journey and organising various events. This role is based on site 5 days a week, Monday to Friday.
On a daily basis, you will conduct the lettings of apartments, follow up on existing enquiries as well as converting leads to lets. You will be required to conduct regular research of the local market reviewing rents and the service of our competitors.
In addition, you will provide a high level of customer service to residents and ensure that a concierge service is provided.
At Places for People, we are committed to a safe working environment so a basic DBS check is required.
More about you
The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential.
Experience & Skills
1. Lettings and Sales Experience,
2. Experience within a Build to Rent setting,
3. A proven track record of Customer Service,
4. Excellent communication skills,
5. Strong stakeholder engagement.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
6. Competitive salary, with a salary review yearly
7. Training and development
8. Extra perks including huge discounts and offers from shops, cinemas and much more