Job Overview
Department: Student Wellbeing
Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site)
Type of Contract: Permanent – Part Time, 30hrs per week
Salary: £24,000‑£27,000 pa PTE (Pro Rata from £32,000‑£36,000 pa FTE)
Working Days/Shift Pattern: Wednesday‑Sunday (Wednesday to Friday 2pm‑8pm & Saturdays/Sundays 3pm‑7:30pm). Days and hours are fixed and not negotiable.
About GBS
GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
GBS' Vision: Changing lives through education.
Team Purpose
Supporting students’ well‑being by offering help with mental health, personal issues, and practical concerns such as housing or finances. We provide guidance, crisis support and promote a safe, inclusive environment to help students succeed both personally and academically.
Role
The purpose of this role is to provide guidance and support to GBS students in their learning, well‑being and engagement throughout their studies. Your key task will be to address student wellbeing through pastoral support and by guiding students to services appropriate to their needs. Believed to be the first point of contact for many students, the role requires knowledge of all services and programmes offered by GBS as well as appropriate external agencies.
The Student Wellbeing Officer reports into the Student Wellbeing Manager.
Role Responsibilities
* Managing student referrals, working alongside the Student Wellbeing Manager, acting as a link between the Wellbeing Office, the relevant academic team and internal and external services.
* Providing pastoral support to students who may be experiencing social or emotional issues and ensuring learning accommodations are implemented for students with Personal Learning Plans.
* Maximising student attendance by collaborating with student engagement managers to support students throughout their studies.
* Offering immediate assistance to students on a drop‑in and appointment basis.
* Maintaining accurate student wellbeing records in line with GDPR requirements and ensuring confidentiality.
* Assisting with the organisation of health and wellbeing social activities and events for students.
Qualifications
* Bachelor’s degree in a relevant discipline, preferably health related.
* Prior experience in a similar or adjacent role, preferably within higher education.
* Knowledge of the DDA and SENDA and how to implement their guidelines, as well as the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs.
* Experience working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger’s syndrome.
* Experience selecting and using appropriate assessment materials, analysing results, drawing conclusions and making recommendations.
* Ability to discuss student needs in a sensitive manner and to co‑plan a programme of additional support to facilitate outcomes of personal and tutor targets.
Benefits
* 25 days annual leave, plus 8 public holidays.
* 1 extra day leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme.
* Tuition reimbursement for career development courses.
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more.
* Perks@Work discount platform, wellbeing centre and more.
* Reward and recognition programme.
* £500 employee referral award.
* Discretionary annual performance bonus.
Equality, Diversity and Inclusion
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities.
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