IT Managed Service Engineer Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Were looking for an IT Managed Service Engineer to join our team and deliver high-quality technical services to our Managed Service customers. This is a full-time field-based role with flexibility to work across various healthcare settings. Youll be responsible for installations, upgrades, break-fix support, and ongoing system maintenance. What youll do As an IT Managed Service Engineer, youll deliver technical services efficiently and professionally, ensuring customer satisfaction and system reliability. Youll provide on-site and remote support, maintain accurate documentation, and collaborate with internal teams to resolve issues swiftly. Key responsibilities include: Install and commission new systems, and upgrade existing hardware/software. Provide break-fix and BAU support to customer systems. Maintain regular communication with customers during service delivery. Log and report issues thoroughly, referencing historical data where applicable. Escalate critical technical issues to senior engineers or support teams. Ensure data security and guard against data loss. Complete personal admin tasks including mileage reporting and software sync. Maintain boot stock levels and adhere to replenishment procedures. Who youll be Were seeking a technically skilled and customer-focused engineer with experience in field-based managed services. Youll bring strong communication skills, a proactive attitude, and a commitment to delivering high standards. Skills and experience that will set you apart: Experience in service desk or technical support roles. Knowledge of Microsoft server and workstation operating systems. Experience with virtualization technologies (e.g., Hyper-V). Strong TCP/IP and Windows networking skills. Familiarity with MS Active Directory and configuration of switches/routers. Experience troubleshooting peripherals in NHS or corporate environments. Excellent planning, reporting, and organizational skills. Full UK driving license and enhanced DBS clearance. Relevant technical certifications (e.g., MTA, Azure, ITIL). EDI At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2025 UnitedHealth Group. All rights reserved. About Us We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.