Operations Manager Retail and Events – Heritage Portfolio
Join to apply for the Operations Manager Retail and Events role at Heritage Portfolio.
The world-famous Royal Botanic Garden Edinburgh has a fantastic permanent opportunity for a Retail & Events Operations Manager to join a unique sanctuary where truly magical events flourish.
Job Description
* Job Title: Retail & Events Operations Manager
* Competitive salary plus Sodexo Benefits
* 40 Hours
* Required to work 5 days out of 7, varied days every week
What You’ll Do
* Join a motivated and high performing team seeking to reinforce a fantastic reputation at a world class venue.
* Lead a dynamic and engaging team providing them with support and inspiration to achieve their objectives in delivery of a varied and exciting retail and events offer.
* With a clear focus on customer service and feedback, you’ll ensure that any issues raised or identified are dealt with promptly and professionally.
* Devise and implement innovative training to help maintain the highest of standards.
* Maintain, update and ensure all SOPs are communicated, implemented and reviewed on a timely basis.
What You Bring
* Passion and energy to drive innovation and standards in looking after our 1m annual visitors
* Minimum five years’ experience in events and retail hospitality
* Natural creative and innovative flair with a genuine love of food and an eye for detail
* Excellent people management skills, with a desire to share knowledge and best practice
* Industry awareness from high street to high end events
* Ability to multi-task and provide clear and concise communication.
* Professional, motivated, driven, flexible and enthusiastic
* Ability to innovate solutions and prioritise workload
* Personal Licence holder (alcohol)
* Good working knowledge of Excel, Word and Microsoft Outlook
What We Offer
* Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
* The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
* A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
* Flexible and dynamic work environment
* Access to ongoing training and development programs
* Countless opportunities to grow within the company.
Ready to be part of something greater? Apply today!
We’re a Disability Confident Leader employer. We’re committed to changing attitudes toward disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
#J-18808-Ljbffr