Job Overview Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! An exciting opportunity has arisen for a motivated and enthusiastic Administration Assistant to join our Melton Community Mental Health Team within the Directorate of Mental Health. The Melton CMHT provide a service to people experiencing mental health difficulties. As an Administration Assistant you will be required to work within a multi-disciplinary team. This is a full-time role, working 09:00am-17:00pm, Monday to Friday based at Melton Community Hospital. The role is office based therefore you will be working within an outpatient environment and will have regular telephone interaction with service users and their families. The ideal candidate will be an excellent team player with the ability to work on their own and in a team, hardworking, empathetic and a desire to provide excellent patient care and able to demonstrate our values of Compassion, Trust, Respect and Integrity. This is a diverse role where you will be working in a fast-paced environment as part of a welcoming team who work well together and support each other. We work collaboratively with Psychiatrists, Community Psychiatric Nurses, Social Workers, OTs and various other disciplines offering collective support and knowledge to enable you to do your role. The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths. We also offer: A generous pension contribution and holiday allowance starting at 27 days Free onsite parking Access to a wide range of additional benefits, such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work-life balance Health and Wellbeing Support Various Staff Support Networks Contact Details: Natalie Cozens, natalie.cozens1@nhs.net, 07787333151 Job Description Summary (Main duties and responsibilities) *Please note we do NOT offer Sponsorship for this role* As an Administration Assistant you will be the first point of contact for telephone enquiries from patients and referrers and you will provide high quality, responsive and co-ordinated administrative support to the Community Mental Health Team. You will be working proactively as part of the wider administrative and clinical teams including other services within the directorate of Mental Health and Clinical and Medical Staff to ensure that a high quality, resource-efficient and cost-effective service is provided to the community services throughout Leicester, Leicestershire and Rutland:. You will be processing referrals, data inputting, supporting the wider teams as per service needs and other general administration duties. For this you will require good working knowledge of Microsoft Office applications, excellent IT skills and highly organised with good planning skills. The role includes telephone and written correspondence with patients, Service Users, liaising with family members/carers, GPs and other primary care services, other external NHS services or partner agencies, such as Social Care and the Police. You will need good written and verbal communication skills and the ability to liaise with service users in a calm and compassionate manner. To work with existing systems and processes to provide an effective administrative service to the team. To accurately use and maintain administrative systems within specified timescales. To demonstrate excellent written and verbal communication skills. To develop and maintain effective working relationships with colleagues and external agencies. To provide high quality customer care to anyone accessing the service, either face to face, via telephone or in writing. We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.