Operations Supervisor page is loaded## Operations Supervisorlocations: Maidstone Bus Depottime type: Full timeposted on: Posted Todayjob requisition id: JR031732**Operations Supervisor**Maidstone 42 hours per week | Rotating shifts (5 days out of 7)**Welcome to Arriva**We’re looking for an Operations Supervisor to support the safe, reliable, and efficient delivery of bus services at our Maidstone depot. This is a hands-on operational role where you’ll support drivers, manage daily service delivery, and respond to real-time operational challenges.**What you’ll be doing*** Act as the first point of contact for drivers throughout the operating day* Manage day-to-day service delivery, including duty allocation and network control* Respond to incidents such as service disruption, collisions, diversions, and passenger issues* Promote a strong Health & Safety culture and ensure regulatory compliance* Deliver driver briefings and support training, coaching, and performance standards* Handle customer enquiries, complaints, and lost property processes* Accurately record hours worked and support cost-effective operations* Contribute to daily KPI tracking and continuous improvement initiatives**What we’re looking for****Essential*** PCV license* Supervisory experience in an operational or people-focused role* Good understanding of Health & Safety* Knowledge of the PCV/HGV industry* Experience working with Trade Unions* Strong communication, organizational, and decision-making skills* Confident IT user* Flexible, resilient, and able to work under pressure**Desirable*** First Aid qualification (or willingness to obtain)* Coaching or people development experienceAt Arriva, we value the diversity of our people and are committed to creating an inclusive environment where everyone can thrive. You’ll be part of a supportive management team with opportunities to develop and grow your career in public transport.
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