Job Role
Employment Adviser – St Austell
We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. You will manage a caseload of participants, acting as coach and mentor, building strong positive relationships and motivating customers to secure sustainable employment.
Key Responsibilities
* Meet and strive to exceed personal performance targets (Key Performance Indicators).
* Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
* Deliver a positive experience to new customers, ensuring they engage with you and the programme.
* Achieve the Customer Service Standards required on the programme.
* Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
* Provide appropriate advice and guidance on the basics of self‑employment and signpost customers to internal self‑employment specialists.
* Co‑produce personalised tailored Action Plans featuring SMART targets.
* Provide tailored support in all aspects of job‑search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
* Provide training/guidance on digital technologies so customers can engage in guided self‑service learning materials and online job vacancies.
* Ensure all relevant evidence requirements are met to verify job starts.
* Fully understand the local labour market to source suitable job opportunities.
* Undertake direct marketing to employers using digital media (e.g., email, LinkedIn, Facebook, Twitter).
* Market specific customers to employers.
* Identify the specific recruitment needs of employers and undertake tailored pre‑screens and group assessments.
* Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
* Maintain hard copy and system‑held customer records to the required compliance and quality standards.
* Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as disabilities, housing, benefits, etc., and apply it where appropriate during caseload management.
* Proactively participate in continuous improvement activities to enhance service delivery.
* Act as an employee‑owner, always considering the best interests of the company, shareholders and colleagues.
* Ensure best practice is identified, adhered to and championed.
* Be prepared to work flexibly, including necessary travel and overnight stays.
* Be accountable for your own professional development and undertake training identified in the Performance Review process.
* Handle personal data in accordance with the organisation’s data protection policy.
* Actively participate in and promote Prevent and safeguarding of children, young people and vulnerable adults.
* Adhere to the company’s policies and procedures, including safeguarding, equality, diversity and inclusion, quality, health and safety, and IT.
* Undertake any other duties as appropriate to the post.
Skills and Experience
* Good working knowledge of the local labour market in the specified geographical locations.
* Basic knowledge of self‑employment.
* Fully IT literate using Microsoft Office programmes.
* Experience working in a target‑driven environment.
* Experience delivering services to meet contractual and quality standards.
* Knowledge of the employability and recruitment industries.
* Experience working with people in the provision of information, advice & guidance.
* Full driving licence.
Benefits
Competitive salary ranging from £26,500 to £29,545 per annum (dependent on experience).
* 25 days annual leave + Bank Holidays + Birthday Day off (opportunity to buy additional days).
* 2 Volunteer Days.
* Pension – 5% Employee, 5% Employer.
* Healthcare Cash Plan, including 3 × salary life assurance.
* Annual Pay Review.
* Refer a Friend Scheme.
* Free access to BenefitHub – an online portal with retail discounts, cycle‑to‑work scheme and additional voluntary benefits.
Location & Hours
Location: Office based. Main location is Bodmin office with up to two days per week at the Liskeard office.
Hours: 37 hours a week. Monday to Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 4:30 pm.
Closing Date: 22 April 2026
Equal Opportunities
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Seetec supports ex‑offenders and will not discriminate in any way; the full policy statement of “Ex‑Offenders” can be found on our website under “About us”.
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