Reports To: Financial Controller
Main Purpose of Role: Working closely with external Sales team ensure customer requirements are accurately identified, communicated and processed to meet/exceed customer expectations.
This is a temporary role for 12 months with the possibility of extension.
Duties and Responsibilities
* Respond promptly to customer enquiries.
* Qualify customer requirement with Sales Manager/Customer and liaise with
* Engineering where necessary to confirm.
* Provide support function to Sales Managers in terms of specific customer requirements, product knowledge and ad hoc administration duties.
* Enter sales orders onto the order system in an accurate and timely manner
* Update daily despatch schedule
* Ensure all despatch paperwork is prepared on a timely basis and made available for despatch operatives.
* Despatch and invoice goods and forward invoice to customer
* Facilitate customer payment for non-credit customers: pro-forma invoice, bacs or credit card receipt.
* Source quotes for transportation and deliveries, co-ordinate and book as required.
* Compile manuals, manufacturing certificates and serial plates ready for despatch and update records.
* Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.
* Assist with any queries from other Departments.
* Any other duties, within reason and capability, as determined by the Managing Director.
* Full training will be provided however applicants must have over 2 years of relevant sales support experience and be able to demonstrate their ability on MS applications and computerised sales order processing application software.
Job Type: Temporary
Contract length: 12 months
Pay: From £24,000.00 per year
Experience:
* Sales support: 2 years (preferred)
Work Location: In person