Shop Manager – Basingstoke, Sue Ryder Charity shop, 21-23 Wote St, Basingstoke RG21 7NE
Hours: 37.5 per week (over 7 days), Pay: £12.94 per hour + rewards & benefits
Responsibilities
* Use retail experience to drive business, push sales and achieve targets.
* Lead the team to deliver excellent customer service to donors and customers.
* Work with the local community to generate donated stock to support sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising, housekeeping, and health & safety.
* Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Operate Epos for stock and sales management.
Minimum Essential Criteria
* Customer service experience
* People management experience (reviews, 1:1s, volunteer recruitment, team meetings)
* KPI and target experience
* Strong IT skills (admin, emails, instant messaging, video calls)
* Organisational skills
* Lone working experience
Desirable Criteria
* High street retail or charity retail managerial experience
* Health and safety knowledge
* Basic Microsoft Office skills or equivalent
* Background in high street retail, leisure or hospitality
* Experience in merchandising/stock rotation
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service (plus bank holidays, pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* and much more – see Sue Ryder careers site for full details
Equality, Diversity and Inclusion
As a Disability Confident Committed employer, we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices to support applicants, including remote interviews where needed.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
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