Overview
We’re looking for a proactive and detail-oriented Product and Services Coordinator to support the successful delivery of key products and services. Working closely with Quality Team both desk based and mobile, you’ll play a vital role in ensuring products are delivered efficiently, meet customer needs, and align with strategic objectives.
You’ll become a subject matter expert in your product area, collaborating across teams and engaging with stakeholders to continuously improve performance and customer experience.
Role
Role: Product and Services Coordinator
Location: Peterborough/Bircham Hybrid (This role is based in Bircham or Peterborough 1-2 days per week)
Hours of Work: Full-time (35 hours per week)
Contract: Permanent
Grade: TM3
What You’ll Be Doing
Delivery and performance of products and services
* Coordinate the delivery of products and services across multiple internal and external teams
* Monitor performance against service level agreements (SLAs)
* Work with Finance to track and review financial performance
* Act as the main point of contact for your product or service
* Manage and resolve customer complaints effectively
Using data to inform product delivery
* Analyse data from multiple sources to track performance
* Provide insights and recommendations to improve delivery
* Share key product insights with stakeholders across teams
Managing Relationships
* Collaborate with colleagues across a variety of teams
* Build relationships with customers, partners, and suppliers
* Represent the organisation in meetings related to product delivery and operations
Continually develop product understanding
* Build and maintain in-depth product knowledge
* Understand how your product fits within the wider offering
* Contribute to decisions on future product development
* Act as a go-to expert for your product area
Decision Making and Business Impact
* Make informed decisions within defined parameters
* Deliver meaningful impact on a specific product or service
* Influence teams across the organisation
Communicate effectively on sensitive or commercially confidential matters
Your Experience
* Ability to become a product expert in a complex environment
* Strong communication skills (written, verbal, and face-to-face)
* Proven ability to build and maintain relationships
* Experience managing customer and stakeholder relationships
* Strong problem-solving and analytical skills
* Excellent organisation and time management
* High attention to detail across data, reporting, and communications
* Confident working independently and within a team
* Customer-focused, professional, and enthusiastic approach
* Comfortable working with data and financial information
* Experience of delivering Products and/or Services
* Experience of working in a product/service environment
Special Conditions / Other Requirements
* Flexible approach to working hours to meet deadlines
* Willingness to switch to different product areas based on business need
* UK travel and occasional overnight stays may be required
For full details, please refer to the Role Profile
What You’ll Get in Return
* Free onsite parking
* 25 days holiday + bank holidays + 3 days Christmas shutdown
* Generous pension scheme (up to 9% employer contribution)
* Life assurance (4x salary)
* 2 paid volunteering days per year
* 24/7 GP Services
* Professional development & funded training qualifications
* Employee Assistance Programme — because your wellbeing matters
Why Join CITB?
CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A Basic DBS check is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
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