Job Description Key Function Owning the Partner Success Commercial forecast and execution of performance globally Owns the commercial levers for Partner Success including running the program to drive the relaunched partner tiers in FY26 Owns driving commercial sales process development for Partners to align on Sales methodology in positioning and selling Customer Success on Partner led deals Key Responsibilities Forecast governance and management Working with Regional Channel VPs / Directors in managing the Partner Success forecast, highlighting risks and opportunities Where required engages in specific Opportunities to support Regional Channel leaders in presenting, estimating, driving approvals and supporting contracts Reports the Partner Success forecast and call numbers into the central governance for Success Builds close collaborative relationships with Partners, Channel leadership, Partner Program leadership, Sales Leadership, AEs and CSPs to maximise the revenue potential of Partner Success Participate in Lost Partner Success reviews, identifying how we can drive closer collaboration and provide additional tools to drive Partner Success revenue Participates in Regional Enablement for Channel, GSI & Strategic Partners on Partner Success and the value of Customer Success for Partners Partner Success Commercial Levers Drive value based selling initiatives to Partners including: Programs that target specific partner groups (defined by typology, region, industry etc) to achieve specific time bound measurable outcomes Enablement that targets training specific skills and processes that reinforce how to sell Partner Success Collateral that develops how Partner Success delivers value based outcomes across the partner lifecycle Processes that improve our sales lifecycle to achieve improved commercial performance Run these initiatives and measure the impact on commercial outcomes, reporting the performance centrally Customer Success in Partner Opportunities Build a Partner engagement program that is run through the Partner teams (Channel and GSI) to reinforce the value of Success, how it should be sold (the gold standard) and the benefits to the customer, the partner and IFS Run the Partner engagement program, measuring performance through impact on partner-led sales opportunities including Success attach-rate and deal size Actively manage in collaboration with the Partner Program where the gold standard and the commercial mandates are not being met Partner Success Product Development Collaborate with delivery and portfolio development as well as the partner program to focus on developing the Partner Success product based on commercial feedback