Join a Customer Services Team based in Staines and play a key role in supporting accreditation processes from first enquiry to ongoing customer success, as a Customer Liaison Officer.
This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public, keeping everything running smoothly and efficiently.
Salary £27,000 with Hybrid working after probation.
As a Customer Liaison Officer, you will:
Coordinate visit arrangements
Provide customers with visit confirmations and quotes
Coordinate and book travel arrangements
Progress accreditation casework in line with company process and policy
Maintain and update databases
Respond to internal and external enquiries
Perform general administration tasks
Support other teams and departments
Assist in organising meetings
It is expected that the successful candidate will:
Have excellent customer service skills
Display accurate written and clear verbal communication skills
Have demonstrable experience of working as part of a team
Be able to prioritise workload to meet deadlines
Have good knowledge of Microsoft Office software
Is you want to be part of creating a workplace where everyone belongs, please get in touch