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About The Job You're Considering
Digital Customer Experience is one of the fastest growing application practices within the Capgemini UK business and focuses on helping our clients achieve business value through digital transformation and the application of user‑centred design, major cloud technologies (Salesforce, Pega, Adobe) and mobile, Content Management Solutions and Digital Product development. We are an Agile, cloud‑first organization delivering digital solutions that scale using on‑shore and offshore capabilities.
Your Role
* Successfully deliver complex digital transformation opportunities, including multi‑cloud, multi‑tower engagements.
* Build and lead large multifaceted delivery teams formed from across the Capgemini business and external third parties.
* Manage the financial success of engagements, allocating budgets appropriately to ensure success for both clients and the business.
* Own the commercial success of engagements, including construction and submission of commercial agreements, statements of work and change requests, clearly capturing deliverables, dependencies and assumptions.
* Report to practice leadership while working closely with Market Units and Account Management teams to shape, secure and deliver existing and new client assignments.
* Demonstrate a growth mindset and think beyond immediate demands, leveraging Capgemini’s offers and capabilities to identify synergies with client challenges and opportunities to grow value.
* Actively demonstrate Capgemini’s focus on delivering value within client organisations, building personal and corporate credibility and confidence.
* Identify, build and own relationships with at least C‑Suite‑2 stakeholders across client businesses.
* Contribute to the continuing evolution and application of our delivery methodologies.
Your Skills and Experience
* 3‑5 years of project, programme or portfolio management experience.
* Ownership of financial budgets in the range of £1‑£3m.
* Leadership of diverse, cross‑capability teams of 50‑100 people across multiple geographies.
* Demonstrated ownership of complex commercial agreements across multiple commercial types (fixed fee, T&M, outcome‑based, etc.).
* Proven experience implementing and delivering Agile and DevOps processes for complex multi‑faced engagements.
* Growth‑driven mindset and dynamism to expand impact and value within client accounts.
* Capability to apply functional and technical knowledge of Salesforce or similar cloud applications.
* Coaching, mentoring and direct review management experience.
* Willingness to travel 2‑3 days a week to client locations across the UK.
* Desired – SAFe certification, Certified Professional in Agile Project Management (CPAPM), Salesforce Admin certification, APM Practitioner.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
* Declare they have a disability.
* Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your Security Clearance
Baseline Personnel Security Standard (BPSS)
To be successfully appointed to this role you will need to undergo BPSS checks. There are no nationality or residency restrictions, although if you have resided outside the UK within the last five years, further checks may be required. Other criteria and checks for BPSS will be addressed throughout the recruitment process.
Flexibility to Work Your Way
You will be encouraged to have a positive work‑life balance. Our hybrid‑first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your Wellbeing
You’ll be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us. We have trained Mental Health Champions across each of our business areas and invested in wellbeing apps such as Thrive and Peppy.
Impactful Experiences
You will reimagine what’s possible, creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients with unique business, technological and societal ambitions, making a real impact across the UK.
Shape Your Path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s “learning for life” mindset, with countless training and development opportunities – from thinktanks to hackathons – and access to 250,000 courses with external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and more.
Why You Should Consider Capgemini
Growing clients’ businesses while building a more sustainable, inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free‑thinkers, entrepreneurs and industry experts. You’ll learn from each other daily, share knowledge, and push yourself to do better, building the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business.
About Capgemini
Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With nearly 60 years of heritage, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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