The Old Manor Hotel is part of a family run business made up of hard working and passionate individuals. We are looking to hire an additional night porter to join our team in our busy 24 bedroom hotel, Seaview Restaurant and function suites. The successful candidate's main role will be to provide additional weekend and holiday cover to our existing night porter team.
Night Porter: Duties include -
* security of building & guests
* setting up restaurant for breakfast
* serving drinks in the bar
* Cleaning all public areas.
* Taking telephone calls
Must be customer service focused We are looking for someone who is able to work from 10pm until 7am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day's events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.
MAIN RESPONSIBILITES:
* Ensure that the service offered by all team members is personal and memorable. That guest needs are anticipated and requests followed up.
* Ensure good communication with all departments throughout the hotel. Handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle. Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift. Ensure you have a well-founded understanding of all Hotel regulations. Ensure all access to the hotel is secure as required by hotel policy and procedure. Perform any related security duties as required overnight. Record any unusual occurrences or problems arising to the Manager and take appropriate action.
* As a team, ensure that guest areas and offices are clean and tidy at all times. Be fully aware of all daily and weekly events in the hotel. Serve guests at the resident night bar ensuring accuracy and having guest to sign bill. Be familiar with current licensing regulations. Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness. Carry out any other reasonable requests made by the on Operations Manager or Duty managers. Accept reasonable changes or additions in work hours.
Job Types: Full-time, Part-time, Permanent
Pay: £13.00 per hour
Benefits:
* Discounted or free food
* On-site parking
Ability to commute/relocate:
* Leven KY8 6AJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person