Role: IT Service Desk Analyst
Location: Blackburn, BB1 2FA
Job Type: Full Time - Evenings & Weekends
Salary: £26,000 - £28,500 (DOE)
Bonus Scheme: Bonus Incentive!
Company: EG On the Move
Working Hours: Friday – Tuesday, 2:00 PM – 10:00 PM
About the role:
We are on the lookout for a proactive and detail-focused IT Service Desk Analyst to become a vital member of our dedicated IT team. In this key role, you will act as the first point of contact for end-users, delivering exceptional technical support and ensuring seamless IT operations across the organisation. Your ability to troubleshoot, resolve issues promptly, and provide guidance will empower our teams to stay productive and drive business success.
What you’ll do:
Provide timely and professional technical support to end-users through phone, email, and in-person interactions.
Diagnose and resolve hardware, software, and network connectivity issues across operating systems, applications, and devices.
Assist with the setup, configuration, and maintenance of computer systems, peripherals, and related equipment.
Accurately document and track support requests in the ticketing system, ensuring issues are resolved within established SLAs.
Develop and maintain detailed knowledge articles and documentation to improve support efficiency and self-service options.
Collaborate with IT team members to identify opportunities for process enhancements and system optimisations.
Conduct user training sessions and create clear, user-friendly manuals to empower employees with IT knowledge and self-service tools.
Maintain an up-to-date inventory of IT assets, ensuring accuracy and accountability.
Uphold and enforce adherence to IT policies, procedures, and industry best practices.
Participate in system upgrades, installations, migrations, and other IT projects as required.
What’s in it for you?
Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:
Bonus Incentive
15% Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Chaiiwala & Sbarro
Flexible Working Day
Free on-site Parking
Waterside Café – Freshly prepared meals everyday
On site Prayer and Ablution Facilities
Employee Assistance program
Support for mental and financial wellbeing
Life Insurance
Legal Assistance
Retail Discounts
Learning & Development Opportunities
Salary Sacrifice Pension
What we are looking for:
Proven expertise in trouble shooting & diagnostics
Experience with tools like ServiceNow, OS Ticket, Autotask
Understanding of IP addressing, DNS, DHCP, VPNs, Wi-Fi configuration.
Strong communication skills written & verbal
Familiarity with tools like TeamViewer, VNC, Kaseya VSA, Datto RMM
Be a part of it:
As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!
Please note - you are required to successfully pass a DBS check, which will be funded by EG On The Move.
INDHO