Job Title: FM Operations Manager Department: Facilities Management Reports to: Managing Director Start Date: January (interviews available immediately) Salary: c. £65,000 package (with significant growth & development opportunity) Purpose of the Role Our client is seeking an experienced FM Operations Manager to take full ownership of their hard-services–led FM division, currently turning over c. £1.5m with ambitious plans for expansion over the next three years. The successful individual will play a key role in driving growth, strengthening operational delivery, and developing new and existing client relationships. Key Responsibilities Operational & Commercial Leadership Full accountability for FM service delivery, including health & safety, operational performance, and commercial outcomes. Ensure all services meet or exceed KPIs, SLAs, and compliance standards. Oversee and refine internal FM processes, procedures, and best-practice frameworks. Business Growth & Work Winning Lead the growth of the FM division through enhanced performance, increased client value, and acquisition of new clients. Leverage your own network of industry relationships to open doors, win work, and expand the client base. Manage and deliver all business development activity, including PQQs and bid submissions. Client Relationship Management Act as the key point of contact for all FM clients, ensuring strong, trusted, long-term relationships. Regularly engage with clients to understand needs, identify improvements, and embed innovation within service delivery. Team Leadership & Development Manage operational, commercial, helpdesk, and engineering teams. Hold weekly team meetings, monthly one-to-ones, and performance reviews. Provide coaching, leadership and structure to ensure the team operate efficiently and achieve all deadlines and targets. Work closely with the supply chain, negotiating rates and managing performance to ensure value and reliability. Person Specification The ideal candidate will be: Energetic, self-driven, and ambitious, with a desire to help grow a developing FM business. Experienced within hard FM services, ideally from a contractor background. Commercially strong, with the ability to deliver good margins while maintaining high service quality. Able to bring existing relationships and demonstrate a successful track record in work winning. An excellent communicator with proven client-facing experience. Skilled in managing KPIs, SLAs, and CAFM systems. Knowledgeable in Health & Safety legislation and best practice. Experienced in leading, coaching, and developing operational teams, including engineers